vs.

ManageEngine offers a suite of tools — but with more complexity, cost, and configuration. HALO delivers everything your agency needs in one intuitive platform, with faster onboarding and easier procurement.

High-Rated Performance

Independent reviews show HaloITSM leads in capability, deployment, and support.

All-Inclusive Pricing

One clear license includes everything—no hidden fees or add-ons.

Modern, Intuitive Design

Easy-to-use interface replaces outdated, complex systems.

ITIL-Aligned Out of the Box

Standard processes are built-in and ready to use or customize.

Government-Ready Support

Fast, in-house help and simplified procurement options.

For enterprises that need an ITIL-compliant service desk, HaloITSM delivers every required feature and adds additional user contact channels, a good list of integrations, and a competitive price. Overall, it’s a deserving recipient of our Editors’ Choice award.