What is HALO?
A full-featured HALO system — no separate modules, no hidden fees. ToucanHALO delivers:​​​​​
Built for Better Customer Service
Support every customer with speed, clarity, and consistency.
Built for MSPs
Empower Managed Service Providers to deliver smarter, faster IT services to their clients.
Peer Insights
​​HALO is consistently rated among the top platforms on Gartner Peer Insights, earning an overall score of 4.7 out of 5 in the IT Service Management category.
Users praise its strong product capabilities, seamless deployment, responsive support, and overall customer experience.
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Seamless Integrations
Seamless integration across 200+ systems. Ensure continuity, enhance efficiency, and reduce silos with secure, out-of-the-box integrations across your existing IT ecosystem.
Supported Platforms Include:
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Microsoft 365
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Active Directory
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Microsoft Teams
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Slack
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Power BI
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Splunk
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Salesforce
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Zapier
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Tanium
Custom integrations available via open API — designed to support complex, secure, and evolving environments.
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What You Can Do with It
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Track & Fix Issues
Report, track, and resolve service requests faster — automated alerts and tracking ensure nothing slips through the cracks.
Organize & Access Knowledge
Build a central, searchable help library so teams and the public can find answers at their fingertips.
Self-Service Portal
Let users submit requests online — simple forms, progress tracking, and status updates without the back-and-forth emails.
Smart Analytics & Reporting
Play nice with your tools — whether it’s email, identity systems, collaboration platforms, or data reporting.
Manage Changes Safely
Plan and control updates to systems or procedures with least disruption to day-to-day operations.
Stay in Control of Your Assets
Monitor IT equipment and tools — know what you have, where it is, and when it needs maintenance.
Automated Workflows
Let the system handle approvals, notifications, and routing—saving time and reducing mistakes.
Government-Ready Compliance
Built for public sector agencies — secure, compliant, and scalable. Works with your existing contract structures (FedRAMP High Hosting, AWS GovCloud available).
Trusted by Teams Worldwide
Over 100,000 users across 75+ countries rely on Halo to power their service operations.
