AI Is Included
With Your
License
Harness intelligent automation that adapts to your unique workflows — freeing your team to focus on impact, not admin.
Seamlessly Integrated AI, Built Into HALO
ToucanHALO delivers a fully unified platform for IT service and operations. With AI now standard — no extra licensing or modules required — organizations of all sizes can streamline workflows, accelerate ticket resolution, and enhance service delivery with built-in intelligence.
Whether you’re scaling support or simply saving time, Halo AI empowers you without added complexity.
Smarter Ticket Routing
AI evaluates urgency, sentiment, and context to auto-categorize and route requests to the right team.
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Detects tone and urgency instantly
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Recommends best-fit team and priority
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Integrates seamlessly with existing logic
Instant Summaries & Insights
No more digging through long ticket threads. Halo AI generates clear summaries and similar case suggestions — so agents know what matters, faster.
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Key actions and facts summarized in seconds
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Related tickets and resolutions recommended
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Emerging issues and patterns surfaced
Frictionless Knowledge Creation
Turn every fix into a future solution. Halo AI helps you convert resolved issues into drafted knowledge articles — complete with structure and tags.
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Creates article drafts from real tickets
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Applies formatting and metadata
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Fully editable and team-approved
Low-Code, High Impact AI
Built for flexibility, HALO’s no/low-code platform lets you deploy and adjust AI workflows — without developers. Quickly customize automation to meet your real-world needs.
Auto-Triage & Categorization
AI reviews metadata and history to assign tickets with pinpoint accuracy — eliminating manual sorting.
Less admin. More resolution.
AI-Powered Summaries
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Condense complex threads into actionable summaries — with steps taken, key details, and next actions.
Know what’s happening in seconds.
Virtual Agent for Self-Service
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Guide users via web chat, Microsoft Teams, or Slack with Halo’s intelligent virtual agent —escalating only when needed.
Help on demand. Zero wait.
Sentiment & Emotion Detection
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AI identifies frustration, urgency, and tone — helping agents respond with empathy and speed.
Deeper context. Better care.
AI-Powered Analytics
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Transform service data into insight. AI helps teams identify trends, inefficiencies, and new opportunities.
Let your data point the way.