Real-World Challenges
Solved with
“Ticket communication has improved greatly… customers can now track their own status updates in real time.”
​
Director of IT Operations — Kevin Borek
The American Bar Association Gains Operational Visibility & Saves Time with HaloITSM
The American Bar Association (ABA) is a nonprofit membership organization for legal professionals across North America. With its previous tool (Asana), ABA struggled with limited ticket visibility, poor reporting, and no streamlined way for staff to track or manage service requests.
From Asana to Automation: A Clear Upgrade
Since adopting HaloITSM in 2020, ABA has streamlined IT operations, saving several hours weekly for support teams. Staff can now submit and monitor tickets through a self-service portal, receive real-time updates, and track contract expirations—all in one platform. Key modules include Contract Management, Reporting, and Automated Notifications.
Cross-Departmental Impact and Customer Satisfaction
HaloITSM isn’t just used by ABA’s IT team. It’s now powering operations across HR, Facilities, and Membership, increasing internal transparency and enhancing the customer service experience.
​​
Granite School District Automates 30–40 Daily Requests and Achieves 95.9% CSAT
Granite School District serves over 63,000 students and 10,000 staff across 100+ schools — but behind the scenes, outdated systems and manual ticketing slowed operations. Basic requests like printer access took hours or days. With 133,000+ assets across siloed systems, IT lacked visibility, and HR delays impacted onboarding.
One Unified Platform, 180+ Agents, and End-to-End Automation
Since adopting HaloITSM, Granite has transformed its workflows. Repetitive tasks like folder permissions and device access are now fully automated using PowerShell scripts. HR onboarding is faster, self-service adoption has skyrocketed, and staff resolve issues more independently thanks to a robust knowledge base authored by on-site tech coaches.
Real Results Across Departments and Tools That Scale
With 95.91% CSAT from 12,000+ responses, HaloITSM is now the district’s primary support hub. Over 133,000 assets are synced, HR and AV workflows are streamlined, and 141+ services span IT, Facilities, Special Ed, and more.
​​
“The uptake in automation is getting pretty crazy. Halo’s been able to fill in a lot of the manual processes, and we’re still expanding.”​
​
Scott Graves — Service Desk Manager
“With HaloITSM and Lansweeper, we now have complete and accurate IT asset data and deliver faster resolution times.”
Matt Colucci - Network/Security Support Specialist
Archdiocese of Philadelphia Unifies IT Support with HaloITSM + Lansweeper
​Serving Catholic facilities across Eastern Pennsylvania, the Archdiocese of Philadelphia’s Office of Information Technology needed a more powerful, unified system to manage IT requests and devices across hundreds of human service locations. Their previous tool lacked flexibility, forcing staff to chase users for asset details and slowing down resolution times.
Accurate Asset Data + Streamlined Workflows = Faster IT Response
By combining HaloITSM’s all-inclusive workflows with Lansweeper’s automated asset discovery, the team gained full visibility into over 1,000 endpoints—without burdening users. IT staff can now view warranties, specs, logins, and more from a single page, enabling faster ticket resolution and smoother day-to-day operations.
Modern, User-Friendly & Built to Scale
Since implementing the integrated platform, the Archdiocese has seen higher user satisfaction, quicker response times, and improved team autonomy.
​​